You can't always inspect and try-out items for sale online, so we provide a flexible return policy on all items purchased from our website sight unseen.
If for any reason whatsoever you are not satisfied, please return the goods in their original, unmarked condition and packaging within 14 days, and choose either a full refund, or to swap/upgrade to another item (the original delivery charge is not refunded).
We hope this gives you comfort and peace-of-mind with buying from fitonline!
If you are a customer who wants to send something back, please read on...
Please email us before sending items back so that we can prepare. The easiest way is to reply to your purchase confirmation email.
Remember, you have 14 days from the date the courier delivered the item.
Unwanted items can be returned to the following address:
27 Glasgow Lane
Lismore NSW 2480
We apologise if the above address is not the same local warehouse from which we dispatched, however all returns must come back to our internal warehouse in Lismore NSW.
You are responsible for arranging, and paying for, freight and insurance. Unfortunately, you're also responsible for any damage in transit, so please package the items carefully!
Once we receive the returned products in original, unmarked condition and packaging, we will issue your refund, or ship your replacement items, within 2 business days.
Please note that AfterPay does not refund their fee so AfterPay customer refunds will be for the product cost less the 5% kept by AfterPay.