Cost?

There is a small freight charge with every order, ranging from $4.95 to $39.95. The freight charge will calculate automatically in our shopping cart, depending on weight and destination, prior to your order being finalised.

To get an initial freight estimate, add something to your cart, and then you will see a "calculate shipping" button on the top left. You don't have to commit to an order to do this!

We believe we have the lowest freight costs in the industry because we tend to subsidise freight in order to make our products more widely accessible.

Location

We ship directly to you from warehouses in Brisbane, Sydney, Melbourne, Adelaide, and Perth. There is no store pickup option.

Please note that we have one freight charge for customers in “capital cities” (ie. where we have warehouses, mentioned below) and a slightly higher charge outside these areas. Please be sure to select the right one for you!

However, for a small number of distant regional areas which may fall outside our usual freight coverage, the system-quoted rate will need to be increased. You will be notified if this applies to you.

How do we Ship?

We use Toll IPEC (or their affiliate) wherever possible, who deliver Monday to Friday during business hours.

Please advise any special requests (eg. call before delivery) in your order.

Where’s my order?

Once you have placed an order, you can track its status by logging in as a "member".

Delivery usually takes 3-10 working days, however due to unusual circumstances (such as public holidays, carrier disputes, flooding, etc.) we cannot always achieve this. If there is a longer delay, we will notify you.

When the item leaves our warehouse, we will email you again with courier contact details and package tracking details. It's then easiest for you to liaise directly with the courier to confirm delivery.

A few tips !

Ensure someone is home to help couriers unload heavy items like treadmills. There is usually only 1 person - the driver.

Couriers will not (and cannot) carry heavy items up stairs or inside your house/unit. If you have many stairs, or the item needs to be moved around inside your house/complex, you will need to make your own arrangements for this. Couriers deliver to a ground-level door (this is not our policy, but the courier's!).

Think about this in advance if the item is heavy, and line-up a helpful neighbour, or a local handy-man to help if you need to.

If no-one can be home to sign for delivery (eg. you're away at work Mon-Fri), please make alternative arrangements directly with the courier company, such as;